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ks212454 - Raffreddamento CPU Guasto


torpado
13.09.2013, 11.32
Citazione Originariamente Scritto da Faber
Come da Vs indicazioni apro un ticket incidente per il problema in oggetto.

Dopo svariati test, abbiamo finalmente capito che il problema Ŕ sull' impianto di raffreddamento della CPU che porta la stessa, sotto carico, a temperature sopra i 100 gradi, obbligando la macchina a riavviarsi.


Vi prego di intervenire a risoluzione del problema.



Grazie
Intervento sostituzione sistema raffreddamento CPU eseguito

azrael666x
11.09.2013, 14.32
Stiamo provvedendo ad aprire il ticket, ti chiedo scusa per l'attesa.

Riceverai quanto prima una notifica in merito al problema, da parte della sezione incidente.

Faber
10.09.2013, 19.58
Citazione Originariamente Scritto da azrael666x
Per richiedere un ticket incidente, devi anche fornirci dei dati da poter fornire per confermare il problema.

Hai fatto i test dalla modalitÓ rescue del server? Se si, fornisci anche quei log.

CPU :
Codice:
Processors test: Test successfully finished!

CPU TEMP:
Codice:
Core 0:       +96.0░C  (high = +80.0░C, crit = +100.0░C)
Core 1:       +99.0░C  (high = +80.0░C, crit = +100.0░C)
Core 2:       +95.0░C  (high = +80.0░C, crit = +100.0░C)
Core 3:       +97.0░C  (high = +80.0░C, crit = +100.0░C)

SENSORI:
Codice:
Vcore:        +0.85 V  (min =  +0.00 V, max =  +1.74 V)
in1:          +0.82 V  (min =  +0.58 V, max =  +1.06 V)
AVCC:         +3.20 V  (min =  +2.98 V, max =  +3.63 V)
+3.3V:        +3.20 V  (min =  +2.98 V, max =  +3.63 V)
in4:          +1.11 V  (min =  +0.67 V, max =  +0.77 V)  ALARM
in5:          +0.82 V  (min =  +0.34 V, max =  +1.03 V)
in6:          +0.82 V  (min =  +0.35 V, max =  +0.26 V)  ALARM
3VSB:         +3.30 V  (min =  +2.98 V, max =  +3.63 V)
Vbat:         +3.23 V  (min =  +2.70 V, max =  +3.63 V)
fan1:           0 RPM  (min = 1454 RPM, div = 32)  ALARM
fan2:           0 RPM  (min = 1110 RPM, div = 32)  ALARM
fan3:           0 RPM  (min = 1687 RPM, div = 32)  ALARM
fan4:           0 RPM  (min =  958 RPM, div = 32)  ALARM
fan5:           0 RPM  (min = 3515 RPM, div = 32)  ALARM
temp1:        +40.0 C  (high = +42.0 C, hyst = -114.0 C)  sensor = thermistor
temp2:        -60.0 C  (high = +80.0 C, hyst = +75.0 C)  sensor = thermistor
temp3:        +35.5 C  (high = +80.0 C, hyst = +75.0 C)  sensor = thermistor
cpu0_vid:    +1.513 V
intrusion0:  ALARM

MEMORIA:
Codice:
Current limits:
  RLIMIT_RSS  0xffffffff
  RLIMIT_VMEM  0x10000
Raising limits...
Allocated 3261071360 bytes...trying mlock...success.  Starting tests...

Testing 3261067264 bytes at 0x34f8d000 (4088 bytes lost to page alignment).

Run    1:
  Test  1:         Stuck Address:  Setting...Passed.
  Test  2:          Random value:  Setting...Testing...Passed.
  Test  3:        XOR comparison:  Setting...Testing...Passed.
  Test  4:        SUB comparison:  Setting...Testing...Passed.
  Test  5:        MUL comparison:  Setting...Testing...Passed.
  Test  6:        DIV comparison:  Setting...Testing...Passed.
  Test  7:         OR comparison:  Setting...Testing...Passed.
  Test  8:        AND comparison:  Setting...Testing...Passed.
  Test  9:  Sequential Increment:  Setting...Testing...Passed.
  Test 10:            Solid Bits:  Setting...Passed.
  Test 11:      Block Sequential:  Setting...Passed.
  Test 12:          Checkerboard:  Setting...Passed.
  Test 13:            Bit Spread:  Setting...Passed.
  Test 14:              Bit Flip:  Setting...Passed.
  Test 15:          Walking Ones:  Setting...Passed.
  Test 16:        Walking Zeroes:  Setting...Passed.
Run    1 completed in 3793 seconds (0 tests showed errors).
munlock'ed memory.
1 runs completed.  0 errors detected.  Total runtime:  3793 seconds.

DISCO :
Codice:
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.10.9-xxxx-std-ipv6-64-rescue] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     ST2000DM001-9YN164
Serial Number:    Z1E0LE5X
LU WWN Device Id: 5 000c50 04057edf3
Firmware Version: CC4H
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Tue Sep 10 17:23:31 2013 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  584) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 217) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x3085)	SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   099   006    Pre-fail  Always       -       123481376
  3 Spin_Up_Time            0x0003   094   094   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       74
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   082   060   030    Pre-fail  Always       -       4469644432
  9 Power_On_Hours          0x0032   093   093   000    Old_age   Always       -       6923
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       73
183 Runtime_Bad_Block       0x0032   099   099   000    Old_age   Always       -       1
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       4295032833
189 High_Fly_Writes         0x003a   084   084   000    Old_age   Always       -       16
190 Airflow_Temperature_Cel 0x0022   058   051   045    Old_age   Always       -       42 (Min/Max 36/43)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       72
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       242
194 Temperature_Celsius     0x0022   042   049   000    Old_age   Always       -       42 (0 22 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       187638531234520
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       160212339469677
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       8620376546574

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      6698         -
# 2  Short offline       Completed without error       00%      6689         -
# 3  Short offline       Completed without error       00%      6689         -
# 4  Short offline       Completed without error       00%      6677         -
# 5  Short offline       Completed without error       00%      6677         -
# 6  Short offline       Completed without error       00%      6677         -
# 7  Short offline       Completed without error       00%      6668         -
# 8  Short offline       Completed without error       00%      6668         -
# 9  Short offline       Completed without error       00%      6668         -
#10  Short offline       Completed without error       00%      2475         -
#11  Short offline       Completed without error       00%      2466         -
#12  Short offline       Completed without error       00%      2466         -
#13  Short offline       Completed without error       00%      2463         -
#14  Short offline       Completed without error       00%        11         -
#15  Short offline       Completed without error       00%         1         -
#16  Short offline       Completed without error       00%         1         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.



Adesso lo riparate ?

Grazieee

Faber
10.09.2013, 17.02
La modalitÓ rescue fÓ test all' impianto di raffreddamento ? No.

Senti sono 10 giorni che vado avanti con il supporto tecnico, al telefono e per email per risolvere questo problema di riavvii senza motivi e i test li abbiamo giÓ fatti praticamente tutti.


Grazie

azrael666x
09.09.2013, 16.57
Per richiedere un ticket incidente, devi anche fornirci dei dati da poter fornire per confermare il problema.

Hai fatto i test dalla modalitÓ rescue del server? Se si, fornisci anche quei log.

Faber
09.09.2013, 13.27
Come da Vs indicazioni apro un ticket incidente per il problema in oggetto.

Dopo svariati test, abbiamo finalmente capito che il problema Ŕ sull' impianto di raffreddamento della CPU che porta la stessa, sotto carico, a temperature sopra i 100 gradi, obbligando la macchina a riavviarsi.


Vi prego di intervenire a risoluzione del problema.



Grazie