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Errore HDD server KS27911


josephg73
08.04.2014, 16.51
Server ripristinato e HDD sostituito.
Grazie per il pronto intervento e per la disponibilita'

torpado
28.03.2014, 12.59
Citazione Originariamente Scritto da nathanever
..

Resto in attesa.,...
Grazie, ho inoltrato risposta sul ticket per schedulare intervento

nathanever
28.03.2014, 08.27
Di seguito vi copio i risultati dei controlli richiesti:

Riavviato il server in winrescue. Collegato in VNC
Fdisk non sono riuscito ad eseguirlo, mi dava sempre errore di comando. Ho eseguito il testdisk
Risultato:
TestDisk 6.13-WIP, Data Recovery Utility, May 2011
Christophe GRENIER
http://www.cgsecurity.org

Disk /dev/sda - 1000 GB / 931 GiB - CHS 121602 255 63
Partition Start End Size in sectors
>L HPFS - NTFS 0 32 33 121601 254 63 1953534082




Structure: Ok. Use Up/Down Arrow keys to select partition.
Use Left/Right Arrow keys to CHANGE partition characteristics:
*=Primary bootable P=Primary L=Logical E=Extended D=Deleted
Keys A: add partition, L: load backup, T: change type, P: list files,
Enter: to continue

Eseguito smartctl
Risultato:
----------------------------------------------
For Smartctl Help entrer : smartctl.exe -h
----------------------------------------------

x:\Program Files\smartmontools\bin>smartctl -a -d ata /dev/sda
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.12
Device Model: ST31000524AS
Serial Number: 9VPDM5WM
LU WWN Device Id: 5 000c50 03629f9ac
Firmware Version: JC4B
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Fri Jul 26 09:08:11 2013 PST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed

without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 609) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off supp
ort.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 178) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x103f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_
FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 098 071 006 Pre-fail Always -
86418319
3 Spin_Up_Time 0x0003 100 100 000 Pre-fail Always -
0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always -
9
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always -
0
7 Seek_Error_Rate 0x000f 085 060 030 Pre-fail Always -
347442253
9 Power_On_Hours 0x0032 076 076 000 Old_age Always -
21559
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always -
0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always -
9
183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always -
0
184 End-to-End_Error 0x0032 100 100 099 Old_age Always -
0
187 Reported_Uncorrect 0x0032 001 001 000 Old_age Always -
65535
188 Command_Timeout 0x0032 100 100 000 Old_age Always -
0
189 High_Fly_Writes 0x003a 098 098 000 Old_age Always -
2
190 Airflow_Temperature_Cel 0x0022 071 052 045 Old_age Always -
29 (Min/Max 29/29)
194 Temperature_Celsius 0x0022 029 048 000 Old_age Always -
29 (0 20 0 0 0)
195 Hardware_ECC_Recovered 0x001a 046 021 000 Old_age Always -
86418319
197 Current_Pending_Sector 0x0012 099 096 000 Old_age Always -
45
198 Offline_Uncorrectable 0x0010 099 096 000 Old_age Offline -
45
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always -
0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline -
82231443870792
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline -
3820707447
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline -
3913450052

SMART Error Log Version: 1
ATA Error Count: 39713 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 39713 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 28 ff ff ff ef 00 1d+14:10:16.286 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:16.173 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:16.172 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:16.170 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:16.169 WRITE DMA EXT

Error 39712 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 28 ff ff ff ef 00 1d+14:10:13.127 READ DMA EXT
35 00 14 e1 f7 54 e1 00 1d+14:10:13.126 WRITE DMA EXT
35 00 01 e0 f7 54 e1 00 1d+14:10:13.126 WRITE DMA EXT
25 00 50 ff ff ff ef 00 1d+14:10:12.927 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:12.713 WRITE DMA EXT

Error 39711 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 58 ff ff ff ef 00 1d+14:10:09.844 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:09.599 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:09.593 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:09.593 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:09.592 WRITE DMA EXT

Error 39710 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 60 ff ff ff ef 00 1d+14:10:06.529 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:06.282 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:06.101 WRITE DMA EXT
25 00 3e 78 dd 67 e0 00 1d+14:10:06.013 READ DMA EXT
35 00 08 ff ff ff ef 00 1d+14:10:06.013 WRITE DMA EXT

Error 39709 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 70 ff ff ff ef 00 1d+14:10:00.063 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:09:59.860 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:09:59.859 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:09:59.856 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:09:59.855 WRITE DMA EXT

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA
_of_first_error
# 1 Short offline Completed without error 00% 8 -
# 2 Short offline Completed without error 00% 7 -
# 3 Short offline Completed without error 00% 7 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


x:\Program Files\smartmontools\bin>

Resto in attesa.,...

nathanever
27.03.2014, 22.53
Sera Topado,
ho letto la mail dove mi si chiede di eseguire i seguenti comandi
la invito ad eseguire i seguenti comandi e riportare i relativi risultati all'interno del ticket :

# fdisk -l
# smartctl -a -d ata /dev/sda
Ho provato tramite cmd ma niente...ho provato tramite le powershell ma da errore.
Come faccio ad eseguire quei comandi? Premetto che il mio server lavora sotto windows

torpado
27.03.2014, 18.30
Citazione Originariamente Scritto da nathanever
Buongiorno,
sul server KS27911 viene rilevata la rottura imminente dell'HDD principale da 1 TB...
Ho verificato che copiando dei file da errori di copia di ridondanza ciclica
Allego screenshot del test effettuato

http://s12.postimg.org/peyl2ebgd/har...ore_server.png


In attesa di una vostra risposta, porgo distinti saluti.
Buonasera, ho provveduto ad aprire un ticket incidente, attendo risposta sul ticket per procedere, grazie per la collaborazione

nathanever
26.03.2014, 16.51
Buongiorno,
sul server KS27911 viene rilevata la rottura imminente dell'HDD principale da 1 TB...
Ho verificato che copiando dei file da errori di copia di ridondanza ciclica
Allego screenshot del test effettuato

http://s12.postimg.org/peyl2ebgd/har...ore_server.png


In attesa di una vostra risposta, porgo distinti saluti.