[josephg73]

Server ripristinato e HDD sostituito.
Grazie per il pronto intervento e per la disponibilita'

[torpado]

..

Resto in attesa.,...

Grazie, ho inoltrato risposta sul ticket per schedulare intervento

[nathanever]

Di seguito vi copio i risultati dei controlli richiesti:

Riavviato il server in winrescue. Collegato in VNC
Fdisk non sono riuscito ad eseguirlo, mi dava sempre errore di comando. Ho eseguito il testdisk
Risultato:
TestDisk 6.13-WIP, Data Recovery Utility, May 2011
Christophe GRENIER
http://www.cgsecurity.org

Disk /dev/sda - 1000 GB / 931 GiB - CHS 121602 255 63
Partition Start End Size in sectors
>L HPFS - NTFS 0 32 33 121601 254 63 1953534082




Structure: Ok. Use Up/Down Arrow keys to select partition.
Use Left/Right Arrow keys to CHANGE partition characteristics:
*=Primary bootable P=Primary L=Logical E=Extended D=Deleted
Keys A: add partition, L: load backup, T: change type, P: list files,
Enter: to continue

Eseguito smartctl
Risultato:
----------------------------------------------
For Smartctl Help entrer : smartctl.exe -h
----------------------------------------------

x:\Program Files\smartmontools\bin>smartctl -a -d ata /dev/sda
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.12
Device Model: ST31000524AS
Serial Number: 9VPDM5WM
LU WWN Device Id: 5 000c50 03629f9ac
Firmware Version: JC4B
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Fri Jul 26 09:08:11 2013 PST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed

without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 609) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off supp
ort.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 178) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x103f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_
FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 098 071 006 Pre-fail Always -
86418319
3 Spin_Up_Time 0x0003 100 100 000 Pre-fail Always -
0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always -
9
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always -
0
7 Seek_Error_Rate 0x000f 085 060 030 Pre-fail Always -
347442253
9 Power_On_Hours 0x0032 076 076 000 Old_age Always -
21559
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always -
0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always -
9
183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always -
0
184 End-to-End_Error 0x0032 100 100 099 Old_age Always -
0
187 Reported_Uncorrect 0x0032 001 001 000 Old_age Always -
65535
188 Command_Timeout 0x0032 100 100 000 Old_age Always -
0
189 High_Fly_Writes 0x003a 098 098 000 Old_age Always -
2
190 Airflow_Temperature_Cel 0x0022 071 052 045 Old_age Always -
29 (Min/Max 29/29)
194 Temperature_Celsius 0x0022 029 048 000 Old_age Always -
29 (0 20 0 0 0)
195 Hardware_ECC_Recovered 0x001a 046 021 000 Old_age Always -
86418319
197 Current_Pending_Sector 0x0012 099 096 000 Old_age Always -
45
198 Offline_Uncorrectable 0x0010 099 096 000 Old_age Offline -
45
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always -
0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline -
82231443870792
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline -
3820707447
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline -
3913450052

SMART Error Log Version: 1
ATA Error Count: 39713 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 39713 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 28 ff ff ff ef 00 1d+14:10:16.286 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:16.173 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:16.172 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:16.170 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:16.169 WRITE DMA EXT

Error 39712 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 28 ff ff ff ef 00 1d+14:10:13.127 READ DMA EXT
35 00 14 e1 f7 54 e1 00 1d+14:10:13.126 WRITE DMA EXT
35 00 01 e0 f7 54 e1 00 1d+14:10:13.126 WRITE DMA EXT
25 00 50 ff ff ff ef 00 1d+14:10:12.927 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:12.713 WRITE DMA EXT

Error 39711 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 58 ff ff ff ef 00 1d+14:10:09.844 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:09.599 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:09.593 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:09.593 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:09.592 WRITE DMA EXT

Error 39710 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 60 ff ff ff ef 00 1d+14:10:06.529 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:06.282 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:10:06.101 WRITE DMA EXT
25 00 3e 78 dd 67 e0 00 1d+14:10:06.013 READ DMA EXT
35 00 08 ff ff ff ef 00 1d+14:10:06.013 WRITE DMA EXT

Error 39709 occurred at disk power-on lifetime: 21520 hours (896 days + 16 hours
)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 70 ff ff ff ef 00 1d+14:10:00.063 READ DMA EXT
35 00 00 ff ff ff ef 00 1d+14:09:59.860 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:09:59.859 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:09:59.856 WRITE DMA EXT
35 00 00 ff ff ff ef 00 1d+14:09:59.855 WRITE DMA EXT

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA
_of_first_error
# 1 Short offline Completed without error 00% 8 -
# 2 Short offline Completed without error 00% 7 -
# 3 Short offline Completed without error 00% 7 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


x:\Program Files\smartmontools\bin>

Resto in attesa.,...

[nathanever]

Sera Topado,
ho letto la mail dove mi si chiede di eseguire i seguenti comandi

la invito ad eseguire i seguenti comandi e riportare i relativi risultati all'interno del ticket :

# fdisk -l
# smartctl -a -d ata /dev/sda

Ho provato tramite cmd ma niente...ho provato tramite le powershell ma da errore.
Come faccio ad eseguire quei comandi? Premetto che il mio server lavora sotto windows

[torpado]

Buongiorno,
sul server KS27911 viene rilevata la rottura imminente dell'HDD principale da 1 TB...
Ho verificato che copiando dei file da errori di copia di ridondanza ciclica
Allego screenshot del test effettuato

http://s12.postimg.org/peyl2ebgd/har...ore_server.png


In attesa di una vostra risposta, porgo distinti saluti.

Buonasera, ho provveduto ad aprire un ticket incidente, attendo risposta sul ticket per procedere, grazie per la collaborazione

[nathanever]

Buongiorno,
sul server KS27911 viene rilevata la rottura imminente dell'HDD principale da 1 TB...
Ho verificato che copiando dei file da errori di copia di ridondanza ciclica
Allego screenshot del test effettuato

http://s12.postimg.org/peyl2ebgd/har...ore_server.png


In attesa di una vostra risposta, porgo distinti saluti.